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My wife has joined family account and invited me but cannot join. I was trialling Dropbox plus through Apple. I cancelled free trial, got Dropbox support to manually bring my account to basic but still no joy. Any ideas
We need more info - what is the error here? Why isnt it working?
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My wife invites me and I receive the invite. It takes me to a Dropbox landing page with a blue link .. join now. A message comes up It says …..an error contact the family manager for help…. This repeats no matter how many times I receive.
We have gone through all family settings and my Dropbox plus trial cancelled by Apple and Dropbox has manually taken me back to basic. All my settings are correct. I have no idea why hence my question to the community whilst also hoping Dropbox staff my see it as well.
Tried different platform no difference. What I may not have mentioned is when my wife invites me with my Dropbox photo and Dropbox email account I get two invites . One to my name and email address registered to Dropbox account and a second just to my Dropbox email account. They have different interfaces to join. When I try to join invite one it says could not connect talk to family account owner. With email Two it says invalid request see support. One email sent Same address , one official one not…. Work that out. Dropbox support have spent a week trying to fix no joy
For more info on available support options, see this article.
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