I can’t join family account

[Brianee69]

My wife has joined family account and invited me but cannot join. I was trialling Dropbox plus through Apple. I cancelled free trial, got Dropbox support to manually bring my account to basic but still no joy. Any ideas

[Mark]

We need more info - what is the error here? Why isnt it working? 

[Brianee69]

My wife invites me and I receive the invite. It takes me to a Dropbox landing page with a blue link .. join now. A message comes up It says …..an error contact the family manager for help…. This repeats no matter how many times I receive. 

[Brianee69]

We have gone through all family settings and my Dropbox plus trial cancelled by Apple and Dropbox has manually taken me back to basic. All my settings are correct. I have no idea why hence my question to the community whilst also hoping Dropbox staff my see it as well.

[Megan]

Hey @Brianee69, I hope you're doing well! 

Can you ask your wife to cancel your invite, and then send you a brand new one from scratch? 

Let me know what you find.

[Brianee69]

Thank you for your interest but we have done what you suggested about 20 times. Still no joy

[Megan]

Let's try one more thing, @Brianee69.

Can you access a different browser as well, and open the invite from there? Do you still receive the same error?

If so, feel free to send me a screenshot of it so that I can have a visual too.
 
On a side note, have you ever purchased the previously offered extended version history add-on at some point? 

[Brianee69]

Tried different platform no difference. What I may not have mentioned is when my wife invites me with my Dropbox photo and Dropbox email account I get two invites . One to my name and email address registered to Dropbox account and a second just to my Dropbox email account. They have different interfaces to join. When I try to join invite one it says could not connect talk to family account owner. With email Two it says invalid request see support. One email sent Same address , one official one not…. Work that out. Dropbox support have spent a week trying to fix no joy

[Megan]

Hey @Brianee69, I hope you enjoyed your weekend!

Do you happen to have a ticket number from your communication with our Support team?

[KT73]

Just wondering if there was a solution to this? I am having exactly the same problem and have tried the suggestions above with no success.