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I cancelled my plan, but I got charged by PayPal.

I cancelled my plan, but I got charged by PayPal.

Matttttttttttt
New member | Level 2

Honestly I think the lack of support is another reason I dropped this “service”.

I do NOT have the funds to keep a Dropbox account so I canceled it 2 months ago. I was auto-charged from PayPal and now they won’t refund. Can’t talk with someone because my plan is now basic and this is the best option.

WHO DO I CALL TO GET MY MONEY BACK!?!

3 Replies 3

Megan
Dropbox Staff

Hi @Matttttttttttt, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Matttttttttttt
New member | Level 2

Ticket #23977359

Megan
Dropbox Staff

Thanks for that @Matttttttttttt!

 

I'll be taking over, and responding back to your ticket as soon as possible! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    Matttttttttttt New member | Level 2
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