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Hi @Wesley mendy, thanks for bringing this to our attention.
Do you have the ticket ID from when you contacted the support team, and when your last communication was?
This will help me to assist further.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Dear Jay,
I was asked the same question by yourselves last time. Without trying to sound rude, I don't have a ticket number from when I last contacted the support team since I've not been able to establish contact or speak to anybody. This has been the only route accessible to make any form of contact with someone of any kind at Dropbox, hence the frustration. All i want is a confirmation of refund following the repeated cancellations and formal confirmations of the cancellation by Dropbox. I have also tried emailing the support team but always only ever recieve a reply saying that the email inbox doesnt reply to emails sent from Dropbox's address.
Do you have an email address to which i can forward the various confirmations of cancellation that i have recieved from Dropbox?
NOTE: I just recieved the following ticket number in my inbox following my post yesterday if this helps Ticket #23391417
Hey @Wesley mendy, I did some digging, and was able to see that your tickets have been caught in our spam filter.
No worries though, since I created a new ticket for you. Reply back to me via email, and we'll investigate further.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I’m sorry to hear this, @Lgironda. Can you clarify if you were charged directly from Dropbox, or Google Play/iTunes?
Also, after cancelling the first time, did you receive a confirmation of cancellation to your Dropbox email?
We’ll go from there.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Please keep in mind that we don’t have account visibility on the forum, so I can’t really check that.
However, if you follow these steps, you can log a ticket with our support team directly, and they can confirm this on their end.
Feel free to send me your ticket number here as well, and I can leave them an internal note for you.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!