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I cancelled my subscription, but I saw enormous charges for an account for June.

I cancelled my subscription, but I saw enormous charges for an account for June.

khunter709
New member | Level 2

I cancelled my subscription end of May - However, there are three Erroneous charges on my account for June - and it is 10x what my monthly payment was - 

 

How the heck do you get to a real, live, speaking person???

3 Replies 3

Megan
Dropbox Staff

Hi @khunter709, let's jump right into this!

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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khunter709
New member | Level 2

I don't see issues - and it keeps telling me to log back into Dropbox

 

Megan
Dropbox Staff

In this case, I'd be happy to reach out on my end for you, is that okay @khunter709


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    khunter709 New member | Level 2
What do Dropbox user levels mean?