I cancelled the trial, but I'm getting charged!

[vanessa925]

Hi there,

I used dropbox free for years and recently upgraded for one month (using a free trial).  Once the trial was over, I downgraded it back to the free basic as that was all I needed.  However, I am getting charged 54 bucks a month. I cannot seem to cancel this payment b/c I'm on a free plan which doesn't include customer support.  Please help!

[Megan]

Hey @vanessa925, thanks for reaching out to our Community today.

Since the charges do not appear in your account settings, is it possible that you have a second account?

You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account.

Do you see the same email address as your free account, or a different one? And are you able to login to it?

Let me know and we'll take it from there.