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I don't see any option to cancel my paid plan

I don't see any option to cancel my paid plan

laseandawesson
New member | Level 2

I am trying to cancel a dropbox charge that has been incurring on my credit card for a long time.  I don't have the option to cancel plan when I log in. The next step will be to contact the credit card company and block the charges. Can anyone help with this? 

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Re: Cancel Plan

Rich
Super User II

@laseandawesson wrote:

I am trying to cancel a dropbox charge that has been incurring on my credit card for a long time.  I don't have the option to cancel plan when I log in.


If you don't see the option to cancel, then you're either signed in to the wrong account, or you're being charged through a mobile store such as Apple's App Store or Google's Play Store. If you're being charged through an app store, you need to cancel through the store; Dropbox cannot cancel the subscription for you. Otherwise you can use the credit card charge lookup tool to identify the account you're being charged for. Once you identify the account, you can sign in to it, resetting the password if needed, and cancel the subscription.

 

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    Rich Super User II
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