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I got a charge from Dropbox and I'm not even subscribed

I got a charge from Dropbox and I'm not even subscribed

Jackieab53d
Explorer | Level 3

Hi Dropbox just took £100 from my account and I’m not even subscribed to them. The help centre just gives me articles to rear which gets me nowhere. I really can’t afford to lose this money. Can anyone help?

5 Replies 5

Rich
Super User II

@Jackieab53d wrote:
Hi Dropbox just took £100 from my account and I’m not even subscribed to them.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

https://www.dropbox.com/support/billing-issues

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Jackieab53d
Explorer | Level 3
Please help me get a refund . The articles are not helping. I an housing a family of Ukrainians and cannot afford to lose £100 like this.

Nancy
Dropbox Staff

Hey @Jackieab53d! Did you follow Rich’s suggestion above to open a ticket with our support team? Please make sure you’re not logged into ANY Dropbox account when you do this (you can open an incognito window or another browser).

 

When you’ve got your ticket number, send it to me here and I’ll leave an internal note to our team for you.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Jackieab53d
Explorer | Level 3
Thanks! Rich’s post has now disappeared. Can you tell me how to get a ticket from the support team?

Nancy
Dropbox Staff

You should be able to see his post if you scroll up a bit (it’s this one). Otherwise, you can follow these steps.

 

Let me know if everything goes well.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
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    Jackieab53d Explorer | Level 3
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    Rich Super User II
What do Dropbox user levels mean?