Plans and Subscriptions
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I literally just upgraded from basic to a plus account because I cant access a shared file I need. Bought it and it said error, restored purchases still get a error....Literally JUST bought this subscription & IT ALREADY TOOK MY MONEY OUT THE ACCOUNT!!! What do I do???
Hey @Itzjinie, thanks for bringing this to our attention.
Can I reach out to you via email, so we can look into this internally?
Let me know.
Perfect, I just sent you an email, so make sure to get back to me when you get a chance.
Hi @GeeGee8, let's see what we can find on this!
Do you see any receipts or money withdrawn from your bank? If so, do you also see a transaction ID that you can possibly use, in order to locate where this charge is coming from?
Let me know!
Hey @GeeGee8, how are you today?
If a refund is what you're looking for, Apple will definitely help with that.
If you wish to have the subscription, though, you can open your Dropbox app, go to 'account', tap on the gear icon and then on 'restore purchases', to see if that helps.
For more info on available support options, see this article.
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