cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I had basic for years and suddenly my credit card was charged for an upgrade i did not request.

I had basic for years and suddenly my credit card was charged for an upgrade i did not request.

rramlall
New member | Level 2

I had basic for years and suddenly my credit card was charged for an upgrade i did not request. There is no human to ask who did this and why?

10 Replies 10

Rich
Super User II

@Shira2 wrote:
When I write to you in the app it says that it's a mail and that you should answer in 24 -48 hours.

You need to contact Support directly, not through the app.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. Once you've filled out the information and submitted it, reply back here with your ticket number.

 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Shira2 New member | Level 2
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?