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I have a Dropbox Business plan with unlimited storage, but still says storage is full

I have a Dropbox Business plan with unlimited storage, but still says storage is full

Pat S
New member | Level 2

My previous limit was 5tb. I got to 4.4tb and it stopped letting me add files because it said it was full. I deleted 2tb worth of files and that didn't seem to register as it was still saying I was full.

 

 So I upgraded to unlimited storage and it STILL says my storage is full and that I need to add more space. Pretty frustrating as I am trying to back up some projects before I leave for a week later today.

 

Can anyone help with this? Thanks!

4 Replies 4

Re: I have a Dropbox Business plan with unlimited storage, but still says storage is full

Mark
Super User II

Are you sure it is Dropbox saying that and not your local computer? 

 

You may also need to contact Dropbox to get the quota upgrade - Dropbox Advanced plans do have unlimited data, but, you need to request the space increases once you near your limit


 


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Re: I have a Dropbox Business plan with unlimited storage, but still says storage is full

Pat S
New member | Level 2

Yes I am sure. I also got an email from dropbox saying that they added 1tb of storage for free, so I don't understand why I'm having this issue. 

 

Screen Shot 2022-07-17 at 5.04.52 PM.png

Re: I have a Dropbox Business plan with unlimited storage, but still says storage is full

Mark
Super User II

You'll need to contact them tomorrow for more space 🙂


 


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Re: I have a Dropbox Business plan with unlimited storage, but still says storage is full

Hannah
Dropbox Staff

Hey @Pat S, thanks for bringing this to our attention.

 

Has this been sorted now, or are you still having this issue?

 

Have you contacted our Support team?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Pat S New member | Level 2
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