I have a question about the billing amount I see for our upcoming renewal

[Win Min Oo]

Hello Everyone,

My company had subscribed to Dropbox Business advanced plan which is $20/user/month.

We have 3 users.

Auto-renewal date is 5th Feb 2023 and the billing amount is displayed as $864.

Actually, it should be $720 for 3 users. Why is it showing like that? Will it actually reduce $864 or just $720?

Please help me understand the billing process. Thanks.

[Walter]

Hey @Win Min Oo, thanks for posting on our Community and happy Friday!

If you have any questions about your billing, I'd suggest reaching out to our support team as they'd be better equipped to handle your request.

Based on the amount you mentioned though, I'd assume that you're looking at the whole price of your subscription, VAT included. 

If you end up contacting our team about this, please share your ticket ID in order to locate it in our system too.

Thanks!