Plans and Subscriptions
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Dropbox has taken money from my credit card account without authorisation, how do I get it back?
Hi Hannah,
When I clicked the link you sent me, it takes me to a page that says I'm out of space and gives me options for buying space.
Regards
Janz
Hi again Hannah
I went back to Dropbox again and was able to get here: https://www.dropbox.com/h?role=personal. I had deleted some folders already before reaching out to people in this forum but I still can not do anymore.
Regards,
Janz
Hi Hannah
Thank you! Yes, I could access the files. I deleted a few files now.
Regards
Janz
I am having the same problem. I have never paid for a plan nor do I ever plan on it but I just got charged 12 dollars and want to make sure someone hasnt used my pay pal to pay for their dropbox. Get back to me when you find out if there are any accounts being paid for by an [email removed as per Community Guidelines]
Hi @Tastoke2, how are you today?
Have you used our self-serve look-up tool, in order to locate where the charge might be coming from?
Looking forward to hearing back from you.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have a fraudulent charge that showed up on my bank account as dropbox [...] for $11.99. I used the tool to look it up.., the account email is [email removed as per Community Guidelines] for dropbox plus. This is a completely fraudulent charge and my bank has asked me to reach out to your support to reconcile this before they take action. Can someone please contact me at my account email to address this?
@cwsteini if that email is NOT you then the bank MUST help. After all somebody has your bank details and your card is compromised. What else are they going to buy with it!?
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Hey Mark, yes of course I contacted my bank. My card was compromised and they closed the card and created a fraud report for the various transactions this being one. They have asked me to reach out to dropbox support and tell them this is fraud and ask them to take action to reconcile that transaction as a step prior to reversing the charge themselves. To dropbox support: I have filled out the appropriate contact us form and submitted that as well. Awaiting a reply or email from dropbox support..much appreciated.
Hi @cwsteini, sorry to hear about that!
You mentioned that you've reached out to our Support about this. Can you send me your ticket number, so I can locate it on our system too?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hey Megan, so I don't have a case number. I opened a incognito window and sent the form from https://www.dropbox.com/support/billing-issues
I said"
"Other"
The fraudulent email
My payment details and the transaction details and an explanation with my email to respond to.. and submitted the form.
I am awaiting a reply email.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!