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Re: I have an unauthorized charge from Dropbox. What can I do?

I have an unauthorized charge from Dropbox. What can I do?

Badgerman
New member | Level 2
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Dropbox has taken money from my credit card account without authorisation, how do I get it back?

76 Replies 76

kaFxo3-zigkad-nerxyb
Explorer | Level 3
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Hi Hannah,

 

When I clicked the link you sent me, it takes me to a page that says I'm out of space and gives me options for buying space.

 

Regards

Janz

kaFxo3-zigkad-nerxyb
Explorer | Level 3
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Hi again Hannah 

 

I went back to Dropbox again and was able to get here: https://www.dropbox.com/h?role=personal. I had deleted some folders already before reaching out to people in this forum but I still can not do anymore.

 

Regards,

Janz

kaFxo3-zigkad-nerxyb
Explorer | Level 3
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Hi Hannah

 

Thank you! Yes, I could access the files. I deleted a few files now.

 

Regards

Janz

Tastoke2
New member | Level 2
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I am having the same problem. I have never paid for a plan nor do I ever plan on it but I just got charged 12 dollars and want to make sure someone hasnt used my pay pal to pay for their dropbox. Get back to me when you find out if there are any accounts being paid for by an [email removed as per Community Guidelines]

Megan
Dropbox Staff
Go to solution

Hi @Tastoke2, how are you today?

 

Have you used our self-serve look-up tool, in order to locate where the charge might be coming from?

 

Looking forward to hearing back from you.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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cwsteini
Explorer | Level 3
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I have a fraudulent charge that showed up on my bank account as dropbox [...] for $11.99. I used the tool to look it up.., the account email is [email removed as per Community Guidelines] for dropbox plus. This is a completely fraudulent charge and my bank has asked me to reach out to your support to reconcile this before they take action. Can someone please contact me at my account email to address this?

Mark
Super User II
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@cwsteini if that email is NOT you then the bank MUST help. After all somebody has your bank details and your card is compromised. What else are they going to buy with it!?


 


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cwsteini
Explorer | Level 3
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Hey Mark, yes of course I contacted my bank. My card was compromised and they closed the card and created a fraud report for the various transactions this being one. They have asked me to reach out to dropbox support and tell them this is fraud and ask them to take action to reconcile that transaction as a step prior to reversing the charge themselves. To dropbox support: I have filled out the appropriate contact us form and submitted that as well. Awaiting a reply or email from dropbox support..much appreciated.

Megan
Dropbox Staff
Go to solution

Hi @cwsteini, sorry to hear about that! 

 

You mentioned that you've reached out to our Support about this. Can you send me your ticket number, so I can locate it on our system too? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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cwsteini
Explorer | Level 3
Go to solution

Hey Megan, so I don't have a case number. I opened a incognito window and sent the form from https://www.dropbox.com/support/billing-issues

 

I said"

"Other"

The fraudulent email

My payment details and the transaction details and an explanation with my email to respond to.. and submitted the form.

 

I am awaiting a reply email.

Need more support?