cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fraud accounts billing my bank account unauthorized via Dropbox

I have an unauthorized charge linked to an account I don't know.

mjk3
New member | Level 2

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.

31 Replies 31

T1509
Explorer | Level 3
Hi everyone,
Just posting an update in case anyone ever comes across the same issue. So I recently made a photo book with Canva. Turns out they have created a Dropbox account for me that I did not know about. I don’t remember any notifications or anything advising of a new account and I didn’t receive emails for anything at all until I got the charge from PayPal. I feel like it’s a pretty sneaky way to charge people because firstly I don’t want or need it, and secondly if I had to use it then I would just use the Dropbox account I already have. I wasn’t able to get a refund and have deleted the account.

Hannah
Dropbox Staff

Sorry to hear that, @T1509.

 

Keep in mind that Dropbox cannot create or upgrade an account using your billing info, unless you yourself, or someone that has access to it, has provided it.

 

That being said, can you give us the ticket number for your communication with our support team regarding your refund request?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

T1509
Explorer | Level 3
Canva created the account and I have my billing info input in Canva. The ticket is closed as they won’t refund me and I have provided the update above in case anyone else experiences the same issue with Canva.

MA54
Explorer | Level 3

Hello, I have also just found hundreds of dollars charged on my bank account via drop box, in a metter of less than 3 weeks.  Its scary how none of this was authorized, I never gave my bank info to drop box and I havent had a drop box account in years.  I did have Canva, which I cancelled, and just found out that is being charged on my account again as well. What is going on????

MA54
Explorer | Level 3

I have dozens of ticket numbers for 12.99 & 11.99 from drop box just since 4/26/24, please help.  I just joined in order to figure out how to stop these charges from continuing.  I dont even know what email its attached to because its not attached to the email I used for Canva… 

Nancy
Dropbox Staff

Hey @MA54. Are the charges from Dropbox directly or from iTunes/Google Play (you can double check this in your bank statement)?

 

If they’re direct Dropbox payments, you can check for the 12-digit transaction ID and insert it here. It’ll show you which Dropbox account they’re linked to.

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

MA54
Explorer | Level 3

Hi Nancy, so far I have found 5 emails that are not my own & seem to belong to different names.  I have about 15-20 charges left to enter..is there a phone number I can report this to & get my money back since this clearly is an error ?

Megan
Dropbox Staff

Hi @MA54, phone Support is available to Business admins. 

 

You can see your Support options here. You mentioned that you've reached out to our Support team via email, right? 

 

If so, would you mind sharing your ticket number reference with me, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

MA54
Explorer | Level 3

Hi Megan,

I have chatted w the chatbot, there is NO email or Phone number to call, in fact, I was told I need to purchase an upgraded account simply to speak to a live person so I can get refunded.  What a scam.

MA54
Explorer | Level 3

Drop box has been compromised.  Likely because it doesnt allow you to connect with a live person when you wish to report this type of thing.  Drop Box should take better measures to protect clients or they will be seen as indifferent to client safety & replaced with a better service fast.

Need more support?