I'm being billed for an account that no longer exists

[Jotunad]

I'm getting billed for an email that Dropbox says it doesn't exist. 

For context I needed to reset my old phone years ago and had to dump all the files into something so i got a subscription. Now i'm trimming bills and i am unable to get into my account and get my stuff.

What is happening is that when i try to log in to that email address it says it doesn't exist and tries to make me make a new one. Kick of it is is that i have been getting billing emails to that address since i started subscribing so i know it should exist. Resetting password doesn't send me the email and if i go on to Billing Help Request the requirement for getting help is to confirm your identity with your credit card...

And to answer a possible question, it is a different account then the one i am currently posting on. I thought i had done all that with this account but i must have mistakenly made a new account with an alt email i use for other stuff.

[Hannah]

Hey @Jotunad, thanks for reaching out to our Community today.

Strange situation here. Do you remember when was the last time you accessed that account?

If it's been more than 12 months, it makes sense that it no longer exists, as it's probably deleted due to inactivity.

Are the payments made through a credit/debit card or through iTunes/GooglePlay?

Let me know and we'll go from there.

[Jotunad]

Last time would have been years ago.

GooglePlay

That's terrible if you guys delete stored account though without even an email and even worse that you guys keep billing a deleted account.

[Hannah]

Thanks for getting back to me, @Jotunad.

Generally, we do send out emails, when something like this is going to happen to an account. Perhaps it went to your spam?

Or maybe the account isn't really deleted. 

Can we reach out to you via email, so we can look into this?

[Jotunad]

Sorry for the late reply @Hannah, was out of service range for a week.

If it did go to my spam then it's long since been auto-deleted by the system.

Yes please reach out to me.

[Hannah]

No worries, let's see what we can find out.

I just sent you an email, so make sure to get back to me, when you can.

[Jotunad]

Received it, thank you.