I'm being told I received a refund, but I keep getting charged

lisasnellings · ‎07-27-2022

I have HAD IT. I've gone through chats and emails every single month for four months. I keep being told that my sub is canceled and I'll be getting a refund. This morning, I was charged again.

How do I get some real customer service???

Mark · ‎07-27-2022

Oh dear 😞

Do you have the ticket numbers @lisasnellings ?

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lisasnellings · ‎07-27-2022

Ticket #17676164 (June)

Ticket #16609984 (April)

Hannah · ‎07-28-2022

Hey @lisasnellings, sorry to see you're having trouble with this.

I see that these tickets you gave us are kind of old and closed, have you tried reaching out to our support again about this?

If so, do you have a more recent ticket number? If not, let me know and I can reach out to you myself.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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I'm being told I received a refund, but I keep getting charged

I'm being told I received a refund, but I keep getting charged

Re: I'm being told I received a refund, but I keep getting charged

Re: I'm being told I received a refund, but I keep getting charged

Re: I'm being told I received a refund, but I keep getting charged

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