I made a payment through the Play Store, but the upgrade did not work.

[jhy5026]

I purchased a Plus annual subscription, but I can't upgrade. Please solve this problem.

[Hannah]

Sorry to hear about this, @jhy5026.

Did you get some kind of error message?

If you open the Dropbox app on your Android device and tap on "account", do you see that you're on a free Basic account?

Let me know and we'll go from there.

[jhy5026]

Yes, the message “Confirming purchase, account upgrade failed” continues to appear. And as you said, a basic account will appear.

[Hannah]

I see, thanks for checking, @jhy5026.

If you have your purchase receipt from Google for the payment, can we send you an email, to see what might be the issue?

[jhy5026]

Okay, what email can I send it to?

[Jay]

Hi @jhy5026, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[jhy5026]

Can I send an email to the Dropbox community email?

[jhy5026]

I made an annual payment for Dropbox Plus on the Google Play Store, but the money was paid and the upgrade was not done. So I want a refund.

[Nancy]

Hey @jhy5026! I was about to open a ticket for you, but I can see there’s an existing ticket logged already from your Community email address. 

Please check your email address, and reply back to our support agent, if you need further assistance.