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Re: Accounts

I need help finding which account I'm being billed for

LukasLarsen
Explorer | Level 4

WHERE CAN I TALK TO SOMEONE AT DROPBOX????????

I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even know I had an account.. I had to make one to try to find the support team... I need to find out what account is connected to my card!!!

15 Replies 15

Hannah
Dropbox Staff

Hey @DrewOstendorf, thanks for your reply here.

 

If the charge lookup isn't working for you, I'd suggest reaching out to our support team directly.

 

You'll need to open a private browsing/incognito window and go to this page.

 

In the "I want to look up information related to:" section choose "other", fill out the form and submit your request.

 

Let us know once you have your ticket number!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BlueSeaSandGirl
New member | Level 2
Go to solution

I'm being charged $13.20 every month for dropbox.  I want to keep my subscription but I want to change my credit card.  when I log into my account, it says I have a basic plan and no statements.  I'm not sure if this is the account that is charging me or not.  I do have another account and that one also says i'm not being charged money yet the money keeps coming out of the wrong credit card.  There is no way to speak to customer service unless you pay.  I do pay!!  I just can't figure out where its coming from.  does someone have a phone number to get help for paying customers?

Rich
Super User II
Go to solution

@BlueSeaSandGirl wrote:

I'm being charged $13.20 every month for dropbox. ... I just can't figure out where its coming from.


Use the credit card charge lookup tool to identify the account you're being charged for.

caryldillon
New member | Level 2
Go to solution

It is INSANE, they take you around in circles and there is absolutely no place on their website or in my account that tells you how much you are being billed. It is beyone frustrating.

 

man3ment
New member | Level 2
Go to solution

I would like to know which account is associate to monthly payment of my Credit Cards

Mark
Super User II
Go to solution

This page should help 🙂

https://help.dropbox.com/billing/find-credit-card-charge


 


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