Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi Team,
Writing this email to request that you refund the amount debited.
I haven't used the upgraded account and there is no information given to me a day prior about this transaction.
USD 119.88 is very huge expense for my present situation and I couldn't able to afford this cost.
Please help me out and do the needful, I have already canceled my subscription.
you can also contact me at [email removed as per Community Guidelines]
@Repeters wrote:
Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists
@Repeters wrote:
I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists
That means you arent using an incognito window or are signed in here.
You must be signed out of all accounts to get the options @Rich said,
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Thanks. I think I figured it out using the "Other" option for the account
One thing to note, if the identifier requested for the account in question is an invalid email address, I'm assuming that I need to provide a valid one in the additional comments box to get a response.
@Repeters wrote:
One thing to note, if the identifier requested for the account in question is an invalid email address, I'm assuming that I need to provide a valid one in the additional comments box to get a response.
Yes, a valid address in that field, and the inactive address down further in the field where you can provide more information.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!