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I need help with a refund.

I need help with a refund.

vignesh26
New member | Level 2

Hi Team,

 

Writing this email to request that you refund the amount debited.

 

I haven't used the upgraded account and there is no information given to me a day prior about this transaction.

 

USD 119.88 is very huge expense for my present situation and I couldn't able to afford this cost.

 

Please help me out and do the needful, I have already canceled my subscription.

 

you can also contact me at [email removed as per Community Guidelines

 

15 Replies 15

Rich
Super User II

@Repeters wrote:

Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization ...


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Repeters
Explorer | Level 3

I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists

Mark
Super User II

@Repeters wrote:

I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists


That means you arent using an incognito window or are signed in here. 

 

You must be signed out of all accounts to get the options @Rich said, 


 


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Repeters
Explorer | Level 3

Thanks. I think I figured it out using the "Other" option for the account

Repeters
Explorer | Level 3

One thing to note, if the identifier requested for the account in question is an invalid email address, I'm assuming that I need to provide a valid one in the additional comments box to get a response.

Rich
Super User II

@Repeters wrote:

One thing to note, if the identifier requested for the account in question is an invalid email address, I'm assuming that I need to provide a valid one in the additional comments box to get a response.


Yes, a valid address in that field, and the inactive address down further in the field where you can provide more information.

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    Rich Super User II
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    Repeters Explorer | Level 3
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    Mark Super User II
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