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I need to remove my credit card from my account

I need to remove my credit card from my account

Zeplyyy
New member | Level 2

My plan has ended, and I declined it! I don't want to use it anymore, and I want to remove my bank card from the account! Please help how to do that? It's the first time among hundreds of products I don't see this option! It's a weird UX.  Thanks

13 Replies 13

Melita2024
Explorer | Level 3

Yes my email is [Removed as per Community Guidelines]. Thanks 

Jay
Dropbox Staff

Hi @Melita2024, the email you provided is different to the email address we have for your Dropbox profile. 

 

We can only send you an email at that profile address, would that be okay?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Melita2024
Explorer | Level 3

Yes that's fine

Hannah
Dropbox Staff

Thanks, Melita, I just emailed you, so we'll continue there!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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  • User avatar
    Hannah Dropbox Staff
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    Melita2024 Explorer | Level 3
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    Jay Dropbox Staff
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