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Re: I paid but my account isn't upgraded

I paid but my account isn't upgraded

MW Drone
Explorer | Level 3

I opened and paid for a new account for 2000 GB, but when I log in to the account is says I only have 2 GB, Trial plan,

I checked my bank and they $119.30 came out of my account.

 

how do I get my account set up properly,

 

Mark 

17 Replies 17

Megan
Dropbox Staff

Hi @MW Drone, I just sent you an email. 

 

I'll see you there. Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MW Drone
Explorer | Level 3
I just sent you a message too!

Mark

MW Drone
Explorer | Level 3

Megan,  you asked for some personal information, I can not give that to you on this platform where others can see.

how can I contact you directly,?

 

Mark 

 

Megan
Dropbox Staff

Hi @MW Drone, keep in mind that I sent you an email, asking for all the necessary info.

 

I opened the ticket yesterday, so we can continue there, so no need to post it here, on our Community!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MW Drone
Explorer | Level 3

Thanks for opening a ticket, how to I access it, to see what the progress is.  I need this fixed soon!.

 

Thanks, Mark 

Megan
Dropbox Staff

Hi @MW Drone, please check your emails. 

 

You should be able to find it in your Community-linked email address. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MW Drone
Explorer | Level 3

Megan,  still trying to figure this community system out.  is the priviate community email you were talking about?

 

Megan
Dropbox Staff

Hi @MW Drone, you have a linked email address  here in our Community.

 

I used that email to send you an email. You responded back to me initially. You should be able to find the convo, if you access your email. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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