Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I opened and paid for a new account for 2000 GB, but when I log in to the account is says I only have 2 GB, Trial plan,
I checked my bank and they $119.30 came out of my account.
how do I get my account set up properly,
Mark
Hi @MW Drone, I just sent you an email.
I'll see you there. Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Megan, you asked for some personal information, I can not give that to you on this platform where others can see.
how can I contact you directly,?
Mark
Hi @MW Drone, keep in mind that I sent you an email, asking for all the necessary info.
I opened the ticket yesterday, so we can continue there, so no need to post it here, on our Community!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for opening a ticket, how to I access it, to see what the progress is. I need this fixed soon!.
Thanks, Mark
Hi @MW Drone, please check your emails.
You should be able to find it in your Community-linked email address.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Megan, still trying to figure this community system out. is the priviate community email you were talking about?
Hi @MW Drone, you have a linked email address here in our Community.
I used that email to send you an email. You responded back to me initially. You should be able to find the convo, if you access your email.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!