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I paid but my account isn't upgraded

I paid but my account isn't upgraded

MW Drone
Explorer | Level 3

I opened and paid for a new account for 2000 GB, but when I log in to the account is says I only have 2 GB, Trial plan,

I checked my bank and they $119.30 came out of my account.

 

how do I get my account set up properly,

 

Mark 

17 Replies 17

Jay
Dropbox Staff

Hi @MW Drone, thanks for bringing this to our attention.

 

Do you see any payments on this page on your account?

 

According to your card statement, were you charged by Dropbox, iTunes, or Google Play?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MW Drone
Explorer | Level 3

Jay,

 

Thanks for trying to help me,

 

My bank statement says.

 

10-3-22

119.38

 

I hope this helps.

 

Thanks, Mark 

[personal info removed per Community Guidelines]

Nancy
Dropbox Staff

Hi Mark! Hope you’re doing well. 

 

Is there any chance you may have a second Dropbox account under a different email address that could have been upgraded instead?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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MW Drone
Explorer | Level 3

Nancy,

 

I have two email addresses,

I have checked them both and cant see that either are upgraded.

 

[personal info removed per Community Guidelines]

 

can you check to see if one of these is upgraded?

 

Thanks for helping.

 

Mark

 

 

 

MW Drone
Explorer | Level 3

Nancy. 

I thought i got a response to my two email addresses but I can not find it 

 

do you find an active account that I paid for?

 

are you able to call me?

 

mark 

Jay
Dropbox Staff

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

If the card statement shows a payment from Dropbox, could you try using the card lookup tool to locate which account it belongs to?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MW Drone
Explorer | Level 3

My bank is un able to provide me with the 12 digit number you are looking for,  I  have proof of payment from the bank though. 

 

I need to get this Dropbox up and running.

 

Mark 

Megan
Dropbox Staff

Hi @MW Drone, can I reach out to you internally, in order for us to have a look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MW Drone
Explorer | Level 3

please reach out to me so I can get this resolved.

 

phone, email text???

 

Mark

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