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I paid for a 2TB plan, but I still have a Basic subscription. I'm afraid my account might close.

I paid for a 2TB plan, but I still have a Basic subscription. I'm afraid my account might close.

Peraxelclausen
New member | Level 2

I pay for 2 TBytes space but my account says that I have "Basic" subscription. I keep getting e-mails saying that I am out of space though I am far from that. In April 2024 Dropbox withdrew 130 USD from my bank account. But in "Billing" there is no credit card information and it's impossible to add a new one. There is a total mess in Dropbox administration I am afraid that Dropbox will close my account, because my credit card soon expires. How can I change the account information to the correct information?

1 Reply 1

Mark
Super User II

Hi @Peraxelclausen 

 

That means you are logged in to the wrong account - you are paying for a different account to have the quota. You need to log out of the free one and in to the paid one and move the data around. 

 

https://help.dropbox.com/billing/find-credit-card-charge may help you identify which account email you used 🙂


 


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