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I paid for a subscription, but my Dropbox account hasn't been upgraded

I paid for a subscription, but my Dropbox account hasn't been upgraded

Ed1969
Helpful | Level 6

Ik heb gisteren mijn abb een upgrade gegeven (online betaald) en de update is niet zichtbaar. Ik kan nergens een mail adres of telefoonnummer vinden om te contacten wat er niet goed gaat. Wie heeft contact gegevens?

 

I upgraded my account (pay online) and the update is not done,. Do have somebody a mail adres, phone number to contact what is happening?

29 Replies 29

Jay
Dropbox Staff
Go to solution

Hi @xmich97, did you upgrade via the Dropbox site or the mobile app?

---

Hallo @xmich97, heb je geüpgraded via de Dropbox-site of de mobiele app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Annette123987
Explorer | Level 3
Go to solution
Het is opgelost inmiddels na contact met support!

xmich97
Explorer | Level 3
Go to solution

Hi Jay,

Via de dropbox site. Geld is wel afgeschreven maar geen opslag.

Daarna kreeg ik niet meer te zien dat ik deze had afgesloten, toen opnieuw geprobeerd. Toen deed die het wel, maar nu is het dus 2x afgeschreven..

Als ik video's vanaf mijn telefoon wil uploaden, krijg ik de melding dat mijn telefoon geheugen vol zit. Maar dat is exact de reden dat ik ze wil uploaden.. Hoe kan dit?

Hannah
Dropbox Staff
Go to solution

Hey @xmich97, is het mogelijk dat het account dat je hebt geüpgraded via de Dropbox-website, anders is dan het account dat je hebt gekoppeld aan de Dropbox-app op je telefoon?

 

-------

 

Hey @xmich97, is it possible that the account you upgraded, using the Dropbox website, is different to the one you have linked to the Dropbox app on your phone?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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xmich97
Explorer | Level 3
Go to solution

Nee, dat is niet mogelijk.

Hannah
Dropbox Staff
Go to solution

Hmm, wat voor betaalmethode heb je gebruikt om de betaling uit te voeren?

 

Was het een creditcard/debetkaart?

 

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Hmm, what kind of payment method did you use to make the payment?

 

Was it a credit/debit card?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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xmich97
Explorer | Level 3
Go to solution

Nee, gewoon via iDeal betaald 

Hannah
Dropbox Staff
Go to solution

Ik zie. Mogen wij u in dat geval een e-mail sturen, zodat we er nader naar kunnen kijken?

 

------

 

I see. In that case, can we send you an email, so we can take a closer look?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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xmich97
Explorer | Level 3
Go to solution

Natuurlijk!

Jay
Dropbox Staff
Go to solution

Hi @xmich97, I've sent you an email, please could you reply to it when you get a chance!

-

Hallo @xmich97, ik heb je een e-mail gestuurd. Kun je deze beantwoorden als je de kans krijgt?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    xmich97 Explorer | Level 3
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    Hannah Dropbox Staff
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