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Dropbox Account Reverted to Basic Despite Active App Store Subscription

I paid for a subscription, but my account got downgraded; why?

Cristiansanchez
New member | Level 2

They charged my membership, but they lowered my category.Why?

3 Replies 3

Hannah
Dropbox Staff

Hey @Cristiansanchez, thanks for reaching out to us today.

 

How did you pay for your plan? Was the payment made directly through your credit card or through Apple iTunes/Google Play Store?

 

If you check the plan tab in your account settings, do you see that your account is downgraded, or on the plan you paid for?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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atkins
New member | Level 2

I am a paid user through the App Store monthly subscription, and my next billing date is 21 Aug. Why has my Dropbox account reverted to the basic version? I can't even try to get help on the Dropbox Support website because I am not a paid user, and I have no way to chat with an agent or send a message to report this problem.

 

 

Hannah
Dropbox Staff

Hey @atkins, sorry to see you're having trouble with your subscription.

 

Can you check your plan tab here and let me know what you see?

 

Does restoring your purchase by following these steps, help?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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