Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Hey @Kaliuitbali, thanks for bringing this to our attention.
Can you double-check to see if you received the purchase receipt from Google about your payment?
If you did, can we reach out to you via email, so we can look into this?
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi, I got a message from Dropbox that my limit was exceeded. I changed my account to a higher plan. I notice that Dropbox are taking the money each month but I still cannot have access to the additional space. Is it possible to contact Dropbox and see what happened? I have gone into all the tabs and cannot find how to talk to Dropbox? Am I missing something?
Hi @Peter Farren, let's look into this!
Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?
Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch!
Megan
Community Moderator @ Dropbox
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Hey @Mellowhype99, thanks for bringing this to our attention.
If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Rebeccagceo, thanks for bringing this to our attention.
Did you upgrade your account directly through our website or through the Dropbox app on your mobile device?
If the second, was the payment made through iTunes or Google Play?
Let me know and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I see, thanks for the update, Rebecca!
If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!