Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Hi @Mellowhype99, I just sent you an email.
Reply back to me as soon as possible, and I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi, I bought and paid 2000GB storage but my account is not updating. Its still 2GB. Any ideas why?
Hi @Java360, I hope you're doing well!
Did you upgrade via the Dropbox site itself, or via the mobile app?
Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?
Let me know, and we can have a look.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @enzosav, thanks for reaching out and sorry to see you're having trouble with this.
Did you upgrade your account directly through our website?
Or through the Dropbox app on your phone (billed through iTunes/Google Play)?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have paid for my subscription dropbox but the account is still not not upgraded
Hi @mohamad alhindi, sorry to hear about this.
Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
Keep me posted!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @clairegardens, thanks for letting us know about this.
Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!