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I paid for an upgrade, but my account is still not upgraded

I paid for an upgrade, but my account is still not upgraded

Kevvybhoy67
Explorer | Level 4

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409

121 Replies 121

Megan
Dropbox Staff

Hi @Mellowhype99, I just sent you an email.

 

Reply back to me as soon as possible, and I'll see you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Java360
New member | Level 2

Hi, I bought and paid 2000GB storage but my account is not updating. Its still 2GB. Any ideas why?

Megan
Dropbox Staff

Hi @Java360, I hope you're doing well!

 

Did you upgrade via the Dropbox site itself, or via the mobile app?

 

Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?

 

Let me know, and we can have a look.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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enzosav
New member | Level 2
Why doesn’t it show my new storage space after upgrading it? It still shows 2GB for me for some reason…

Hannah
Dropbox Staff

Hey @enzosav, thanks for reaching out and sorry to see you're having trouble with this.

 

Did you upgrade your account directly through our website?

 

Or through the Dropbox app on your phone (billed through iTunes/Google Play)?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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clairegardens
Explorer | Level 4
i have paid for a premium upgrade and been billed by apple but it hasn't shown up
when i click on thé upgrade button on dropbox it says i'm already upgraded but is also showing up and full
please could you look into this thanks

mohamad alhindi
Explorer | Level 3

I have paid for my subscription dropbox but the account is still not not upgraded

Walter
Dropbox Staff

Hi @mohamad alhindi, sorry to hear about this.

 

Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?

 

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Hannah
Dropbox Staff

Hey @clairegardens, thanks for letting us know about this.

 

Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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clairegardens
Explorer | Level 4
it just says error domain 409
Need more support?
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    Megan Dropbox Staff
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