cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I paid for an upgrade, but still have no space and would like to restore deleted files

I paid for an upgrade, but still have no space and would like to restore deleted files

johnmike59
Explorer | Level 4
Go to solution

First of all, thanks to all who answered my previous question - but the plot thickens and this is a bit complicated.  So here goes:
A) My One Drive is up and running and I would prefer to use One Drive instead of Dropbox. I have run out of space here, but I would be willing to do whatever it takes to close this account. The rub is that I have deleted files here that I would like restored. All of this is my fault because I totally misunderstood the purpose of Dropbox. So A) how can I get those deleted files restored and B) can I transfer those files to my One Drive - I just paid $10 for extra space, but I've still run out of space - I'm willing to pay whatever it takes to have those files restored and to please close this account - I know that one can not have BOTH OneDrive and Dropbox - but OneDrive, as I've said, serves my purpose better than Dropbox - I'm sorry about all of this and I'm asking for help and some resolution - so please help! 

15 Replies 15

Sybille
New member | Level 2
Go to solution
I payed for an update, but they still tell me my storage space is full.

Megan
Dropbox Staff
Go to solution
Hi @Sybille, welcome to our Community! 

Is it possible that you have two Dropbox accounts, or that you created a new one when trying to upgrade? 

If you use our self-serve look-up tool, which account are you able to see there? 

Keep me posted on what you find.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

johnmike59
Explorer | Level 4
Go to solution

.. I never :smiling_face_with_smiling_eyes: - anyway, I am getting a new laptop and AGAIN, OneDrive has run out of space - I've maxed out here. Frankly, I am so disgusted with MS, that I am just going to bite the bullet and return to the fold, i.e. here. "

I am so tired right now, but please - the whole of 2020 has been wiped out here (my files, that is - I rather think we would have liked to wipe out 2020) - I fully intend to upgrade tomorrow, but since I've not been here since September (2021?) - wow - seems like 1921- is there any way to retrieve 2020 files - and whatever else is missing - I will happily pay whatever it costs if this is at all possible. 

THANKS SO MUCH TO EVERYONE HERE WHO HAS HELPED ME THESE LAST THREE YEARS! I am really a very nice man - and not all a windsock! LOL~ thanks again. 

Nancy
Dropbox Staff
Go to solution

Hey @johnmike59, I hope you’re doing well! 

 

Can you please clarify when was it that these files got deleted from your Dropbox account approximately? 

 

You can perhaps see more details via this link.

 

Keep me updated.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

CallMeZion
New member | Level 2
Go to solution
I upgraded to the 2TB free 30 day trial, but my account still says that my drop box is full. It still says that I only have the 2GB option. Any ideas?

Mark
Super User II
Go to solution

How did you upgrade? Have you checked it was the correct account (i.e. if you add a file to the upgraded device does it appear on other)


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    CallMeZion New member | Level 2
  • User avatar
    Nancy Dropbox Staff
  • User avatar
    johnmike59 Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?