I paid for space but still have no space

[Clairemylo]

I paid for dropbox space but still have no space to upload files, where to complain ?

[Walter]

Hey @Clairemylo, sorry to hear about this.

Can you please let us know if you upgraded your account through the website in the first place or if it was via the app store on a mobile device?

If it's the former one, could you try using our look up tool to identify the email address that's linked to the charge for your upgrade? 

Is it an exact match with the one you see in your account's settings online? 

Let us know and we'll take it from there. 

[Clairemylo]

I paid using gopay its like paypal from indonesia not credit card or debit card but i have the payment receipt , where can i email the receipt ?

[Walter]

Thanks for clarifying that for me @Clairemylo 

May I reach out via email to have a further look internally? 

[Graham]

Hi @Clairemylo, 

I hope you are well today. I am sorry to see that you had not received your additional storage after you had paid for it. I understand how frustrating it can be to pay for something and not get it so I just wanted to make sure we are on top of this situation for you. I noticed my colleague had asked if it was OK if they reached out to you by email but you did not respond. I'm just wondering if you saw this message, or if the additional space was added to your account and you no longer needed assistance? If you are still waiting on your space, please let us know and we will investigate this further for you.

Thanks again, and have a great day!

Graham