I pay $11.99 for like several months and it is still saying I'm on my basic plan.

Marina Kim · ‎09-15-2022

Hello team,

can you please contact me - every month I receive the apple invoice saying I pay $11.99 for Dropbox plus 2tb, but it still says I'm on Basic.

The email in the dropbox is the same.

Jay · ‎09-15-2022

Hi @Marina Kim, thanks for bringing this to our attention.

Could you try restoring the purchases to your account via these steps to see if this helps?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

I pay $11.99 for like several months and it is still saying I'm on my basic plan.

I pay $11.99 for like several months and it is still saying I'm on my basic plan.

Re: I pay $11.99 for like several months and it is still saying I'm on my basic plan.

Top contributors to this post