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I received a charge for an inactive account

I received a charge for an inactive account

mlaurie82
New member | Level 2

I have not used Dropbox in years and had an INACTIVE account when I received a completely random charge today through PayPal for $119.98. There is NO way to receive ANY support for this issue directly through DropBox without PAYING for another plan. I immediately cancelled the plan that I NEVER agreed to pay for or sign up for through PayPal. I have NO information in my account what this charge is for and since it was through PayPal I cannot even look up the charge and what plan it goes to. This is completely fraudulent business practice. I don't even have access to the service I was FRAUDLENTLY charged for in my account that I had to since reactivate and is at a BASIC plan because I DO NOT USE DROPBOX. I WANT THE CHARGE REVERSED IMMEDIATELY - THIS IS ABSOLUTELY ILLEGAL. YOU SHOULD NOT BE ABLE TO CHARGE AN INACTIVE ACCOUNT. 

1 Reply 1

Nancy
Dropbox Staff

Thanks for posting on our Community, @mlaurie82

 

Since you were billed via your PayPal account, and it isn’t possible to look up the charge with our lookup tool indeed, you’ll need to contact our support team directly about this. 

 

Please follow these steps to contact them, and they’ll further assist. Feel free to send me your ticket number here afterwards. 

 

If you face any kind of issues though, let me know and I’ll look into it.

 

Keep me posted.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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