I subscribed to Dropbox but my upload page says "Your team’s Dropbox Business trial has ended"

[Darren Nemeth]

Hello,

Not long ago I paid for a subscription to dropbox whilst I was still in the trial period.  The trial period has ended but I get a "Your team’s Dropbox Business trial has ended and team files have stopped syncing. To resume, see next steps." message on my account page.

How do I fix this?

[Darren Nemeth]

I just tried to upload a zipped folder but after the upload is finished I get a error message telling me that my dropbox is full.  But it is not.  Please help.  I used dropbox as part of my income. 

[Darren Nemeth]

My credit card shows that I paid $119.88 on 9/16/2022 for my dropbox subscription.  😞

[Walter]

Hi @Darren Nemeth, sorry to hear you're having issues with this.

It sounds like you may still be part of a team account that's in locked state. 

If that's the case, you'll need to leave or disband the team to revert your account back to a personal account before you can upgrade to one of the individual plans. 

Let me know if this helps, Darren.