I thought I had cancelled my subscription, but I still got charged.

[MCaballero61]

I'm so frustrated there is no way to talk to someone.  I cancelled my account because my employer does not permit Dropbox.  But they charged me again in July.  I followed the instructions to cancel, but apparently it didn't happen, which I think is a scheme.  Need someone to assist me with this. 

[Rich]

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@MCaballero61 wrote:

I cancelled my account because my employer does not permit Dropbox.  But they charged me again in July.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[MCaballero61]

Thank you!  I will try that.  Who would assume you would have to NOT be signed in.  

[MCaballero61]

That didn't work.  sigh

[Mark]

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@MCaballero61 wrote:

That didn't work.  sigh

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It does work,  but only if you are not logged in. If you are you will not see it. Hence using an incognito window. 

You will then see:

 

[MCaballero61 · Accepted solution]

Mark, you were correct.  Until you sent the screenshot above, I didn't realize that is where I needed to look.  I was getting caught up in the other areas.  Thank you!