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Re: FRUSTRATED

I thought I had cancelled my subscription, but I still got charged.

MCaballero61
New member | Level 2

I'm so frustrated there is no way to talk to someone.  I cancelled my account because my employer does not permit Dropbox.  But they charged me again in July.  I followed the instructions to cancel, but apparently it didn't happen, which I think is a scheme.  Need someone to assist me with this. 

 

1 Accepted Solution

Accepted Solutions

MCaballero61
New member | Level 2

Mark, you were correct.  Until you sent the screenshot above, I didn't realize that is where I needed to look.  I was getting caught up in the other areas.  Thank you!  

View solution in original post

5 Replies 5

Rich
Super User II

@MCaballero61 wrote:

I cancelled my account because my employer does not permit Dropbox.  But they charged me again in July.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

MCaballero61
New member | Level 2

Thank you!  I will try that.  Who would assume you would have to NOT be signed in.  

MCaballero61
New member | Level 2

That didn't work.  sigh

Mark
Super User II

@MCaballero61 wrote:

That didn't work.  sigh


It does work,  but only if you are not logged in. If you are you will not see it. Hence using an incognito window. 

 

You will then see:

Google Chrome - Dropbox - Contact Dropbox support 2024-08-06 at 7.48.29 PM.png


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

MCaballero61
New member | Level 2

Mark, you were correct.  Until you sent the screenshot above, I didn't realize that is where I needed to look.  I was getting caught up in the other areas.  Thank you!  

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