I upgraded, but it doesn't appear on my account

[Risa Lewis]

Hello. I just upgraded my account from basic to plus. My first month is free and I have received a confirmation email stating that I upgraded however its not recognised still on my account. I really need to have access to the extra space. Even if I wanted to I can't cancel that subscription as its not even recognised as active which is frustrating. I only have one account BTW.

[Jay]

Hi @risa Lewis, thanks for bringing this to our attention.

Are you able to see the payment on your account here?

Did you upgrade via the Dropbox site directly, or via the mobile app?

This will help me to assist further!