Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Hi @Variable463, is it possible that you upgraded the wrong account, or that you have a second one?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I just sent you an email, I'll see you there @Variable463!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I was charged by Dropbox but my plan was not updated!
Sorry to see that you're having this issue, @stasidi.
Can we send you an email, so we can look further into this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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