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I upgraded my account but it still shows as Basic

I upgraded my account but it still shows as Basic

Tony84
Explorer | Level 3

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

114 Replies 114

Megan
Dropbox Staff

Hi @Variable463, is it possible that you upgraded the wrong account, or that you have a second one? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Variable463
Explorer | Level 3
I only have one account using the email I paid with, if you like i can attach a copy of my receipt

Megan
Dropbox Staff

I just sent you an email, I'll see you there @Variable463


Megan
Community Moderator @ Dropbox
dropbox.com/support


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stasidi
Explorer | Level 3

I was charged by Dropbox but my plan was not updated!

Hannah
Dropbox Staff

Sorry to see that you're having this issue, @stasidi.

 

Can we send you an email, so we can look further into this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    stasidi Explorer | Level 3
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    Megan Dropbox Staff
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    Variable463 Explorer | Level 3
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