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I upgraded to 2,000 GB. I cannot find it. PayPal info from May 15, 2023.

I upgraded to 2,000 GB. I cannot find it. PayPal info from May 15, 2023.

Pjabiff
New member | Level 2


Email account: [email removed as per Community Guidelines
Amount: $119.88
New space: 2.1 TB
Transaction ID: [email removed as per Community Guidelines

Win 11 was reinstalled after computer repair. Drop box wasn't in backup.

2nd request for help.

Thanks,

Pjabiff

16 Replies 16

Kbi7874
New member | Level 2

Hi

 

I Should only have 1 account to my personel e-mail, but i tried to log on with mail Work e-mail and there Are no account to that e-mail.

 

The receipt i got has this order nr

 

 i pay with my Visa in Google Play Store

 

Megan
Dropbox Staff

Can I send you an email, in order for us to have a closer look into this @Kbi7874


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Kbi7874
New member | Level 2

Yes please :slightly_smiling_face:

Megan
Dropbox Staff

I just sent you an email @Kbi7874

 

I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Kbi7874
New member | Level 2

Yes i got it

GuillaumeH
Explorer | Level 3
Yes Megan, you can :slightly_smiling_face: Do you have my email address already?

Nancy
Dropbox Staff

Hi again, @GuillaumeH! I've gone ahead and messaged you to the email address that's linked to your Community profile here

 

When you have some free time, please reply back to me in the same email thread.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    GuillaumeH Explorer | Level 3
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    Kbi7874 New member | Level 2
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