cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I've been charged USD129.60 I'm not even on any plans

I've been charged USD129.60 I'm not even on any plans

Paulo C.2
New member | Level 2

Hi I've been charged $129.60 USD on my Debit card, I'm not on any plans whatsoever.

Help

2 Replies 2

Paulo C.2
New member | Level 2

charge description: Debit Card Transaction
DROPBOX, INC. SA 

Rich
Super User II

@Paulo C.2 wrote:

I've been charged $129.60 USD on my Debit card, I'm not on any plans whatsoever.


Use the credit card charge lookup tool to identify the account you're being charged for. If it's not an account you recognize, contact Support.

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Paulo C.2 New member | Level 2
What do Dropbox user levels mean?