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I've been charged but my account is still Basic

I've been charged but my account is still Basic

GHEKIT18
New member | Level 2

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically because I can't talk to anyone about the problem. Can someone from the Dropbox team help me and give me an email address? I don't think I should be begging for Dropbox's help because it wasn't my fault my card got charged for a yearly plan that I don't have access to. 

11 Replies 11

Philip F.2
New member | Level 2

I'm having the same problem. Could you contact me via email?

 

Philip

Jay
Dropbox Staff

Hi @Philip F.2, you can contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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