I've paid for Dropbox business by bank transfer but haven't received update on my profile

[Mitya Chuk]

Hi, I've contacted Dropbox Business Sales Team to upgrade my corporate account from Basic to Business Standard plan. After couple of questions I received invoice which was paid by my company. After all we still don't have upgrade of account from Basic to business. I've tried to solve it through Support on site but obviously haven't find any similiar problems with another users.

Person who helped us with receiving invoice only sending me to support team at https://www.dropbox.com/support or email them https://www.dropbox.com/support/billing-issues

But there are no any contacts who can help with that.

How can I manage that topic? 

[Jay]

Hi @Mitya Chuk, thanks for bringing this to our attention.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This will help me to assist further.

[Mitya Chuk]

[Removed as per Community Guidelines]- Company My.com B.V. payment was made on 17 June 2022.

[Jay]

Thanks for the info, I've sent you an email. Please could you reply to it as soon as possible!