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I've paid for Plus but it's not showing on my account

I've paid for Plus but it's not showing on my account

De51
Explorer | Level 4

Hi there

 

I've been a Plus member for years and been paying GBP 9.99 through Apple and the last payment being made on 26 July

 

I've got the invoices and its been debiting off my card

 

In between i took the offer to upgrade and then requested to cancel the upgrade and i was given a refund back

 

But since then DBox is charging me £8.99 but its not put me back to my Plus package which i was on and instead on my Basic account!

 

Please can someone help me as - i'm unable to get support as it keeps saying i need to be a paid account?!

 

Thanks so much

D

6 Replies 6

Calvin2DBX
Dropbox Staff

Hi @De51,

 

Thanks for getting in touch!

 

Let's get a support ticket open so one of our agents can help you directly.

 

To do this, right click the following link, and choose open in Incognito, or Private:

 

https://www.dropbox.com/support

 

Don't sign into the account, instead, check the buttons below the sign in option, and you will see a link for "Need help with a billing issue".

 

Set "Other" in "I want to look up information related to", and fill out your details there, with the email and the payment method used.

 

If have any trouble opening a support ticket that way, let me know! 


Calvin
Community Moderator @ Dropbox
dropbox.com/support


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De51
Explorer | Level 4

Super thank you so much i'll do that now

 

 

De51
Explorer | Level 4

Hi Calvin

 

Sorry I'm coming back a little late, but i've done that and it says i can cancel my subscription or downgraded

 

its asking if i need more help to sign in

 

Help! 

 

Thank you so much

 

D

Jay
Dropbox Staff

Hi @De51, just to check, did you get a reply from the support agent when you contacted the team? Were they able to assist you on this matter?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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De51
Explorer | Level 4
Nope not yet
Maybe it's Apple I need to speak to you think?

Thank you so much
D

Hannah
Dropbox Staff

Hey @De51, can you try to restore your purchase, to see if that brings your account to the Plus plan again?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    De51 Explorer | Level 4
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    Jay Dropbox Staff
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