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I want subscriptions on two separate accounts

I want subscriptions on two separate accounts

lnsgeology
New member | Level 2

Hi all, I'm really hoping someone can help me get this figured out!

 

I have TWO separate dropbox accounts (that I want to keep completely separate).  One is part of a team and has a plus subscription under the umbrella of the team I'm working with.  I have a personal account that I want to upgrade to a Plus account.  Everytime I try to upgrade that personal account it seems to assume everything I do  is related to the Team account and does not offer me a plus option (in fact it, seems to think I want to upgrade the team account that I do not manage).  I have tried logging out of the team account.  i have tried clearing caches and forgetting logins on my windows PC, iphone, and ipad.  I still keep getting errors and issues and my personal account stays as a standard free account.

 

I consider myself pretty technology literate and I'm not sure what I might be missing here!

 

Thanks so much for any insight you might be able to provide.

1 Reply 1

Jay
Dropbox Staff

Hi @lnsgeology, thanks for bringing this to our attention.

 

Just for clarification, when you say you're on a Plus plan under a team, do you mean a personal Plus plan, or a Business Plus plan? You can see the exact plan from this page.

 

Are the two accounts linked according to the site?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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