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I want to cancel my subscription. How can I achieve that?

I want to cancel my subscription. How can I achieve that?

Victoria210
New member | Level 2

I cannot find where I can cancel my subscription.  I am tired of going around and around.  I WANT TO CANCEL IT NOW.  I don't want to delete it, just cancel it.  I've finished my book and no longer need a subscription.  

13 Replies 13

Victoria334
Explorer | Level 4

Yes, please.

Hannah
Dropbox Staff

Hey @Victoria334, I just sent you an email, so we'll continue there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Victoria334
Explorer | Level 4

Still no email.   I am now forced to contact my bank and have them block any future charges.  I don't know what else to do. 

Walter
Dropbox Staff

Sorry to hear you're still having issues with this @Victoria210 

 

Could you try signing into the Dropbox account that's associated with your Community profile and then visit the support page

 

If you scroll down the page you should see a section with your support ticket. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    Victoria334 Explorer | Level 4
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?