I want to delete an account I am paying for and no longer have access to

[Luigipi]

I set up a Dropbox Plus account with my previous work email address and cannot log into it anymore in order to delete it. I have just been billed for it although I will not be able to use it. How can I delete the account and obtain a refund? How can I be sure I will not be billed again?

[Jay]

Hi @Luigipi, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

[Luigipi]

Thanks! Ticket #24098844

[Megan]

Hey @Luigipi, thanks for the ticket number! 

I was able to locate it on our system, and I saw that one of our agents has replied back to you. Did you have the chance to review their reply? 

[Luigipi]

I did, thanks. I was hoping to get a refund, given I will not be able to access the account and use it for the new term I paid for.

[Megan]

Hey @Luigipi!

I'd suggest you reply back to the agent and share your thoughts with them, in order for them to be able to check what can be done about this.

I advise this, since they have all the info regarding this case, and more visibility at what can be done about it. 

Thanks!