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I was charged $211 on 2/24, but Dropbox says my trial period has ended.

I was charged $211 on 2/24, but Dropbox says my trial period has ended.

Lost_in_
Explorer | Level 3

Hello!

I'm drowning here. I am not a techy. I usually always use phone support. So this is foreign to this elder.

1. Dropbox charged me $211. on 2/24, My site says my "Trial period has ended". I cannot access my account to bring in other files. Under billing I see that that charge is accounted for. but Dropbox has not activated.

2. I'm frustrated and have also tried to just cancel, as I can't get solution from problem #1. I also can't find a way to cancel my subscription.

3. I'm frustrated and am also looking to get a refund, as they haven't 'used it for my site' and the money is just sitting three. And I can't find how to get a refund.

4. I'm drowning here in Dropbox Hell. Not a human being to speak with. I'm in hell.

5. I'm going to send this, but I have ZERO idea of how I am going to find a response???!!!!

 

5 Replies 5

Nancy
Dropbox Staff

I’m sorry to hear about this, @Lost_in_. Let’s have a look and see what we can find.

 

First off, can you access this page? If yes, I’d like a screenshot of what you see there. You can attach your screenshot in this thread by clicking on the button below (it will appear right before posting your reply): 

 

 

Finally, I’d like one more screenshot of what you see here

 

Let me know when you’re ready, and we’ll check this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Lost_in_
Explorer | Level 3

Nancy,

 

Thank you for reaching out!

I'm going to try to upload 2 screenshots. 1. that shows 'trial period ended' and the other one that came when I was looking how to cancel and was told to go to account account icon and scroll down to 'manage' . I don't have a manage option.

Screen Shot 2024-06-06 at 9.37.11 AM.jpg

Screen Shot 2024-06-06 at 9.35.05 AM.jpg

 

Nancy
Dropbox Staff

Thanks for these screenshots, @Lost_in_! From what I understand, you were initially billed for a Dropbox Essentials plan (on the 02/13/2024), but at some point after that, you also joined a Business team that was on trial (which has now expired causing your account to go into locked state). 

 

Did you join another user’s Business team perhaps? If you check your Dropbox email address, do you see an invitation to join Dropbox Business?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Lost_in_
Explorer | Level 3

Thank you.

1. No I am NOT AWARE of joining business plan.

2. I'm aware I was automatically billed that $211. I did nothing

3. So how to get out of that?

4. Or how do just cancel. This Dropbox experience just keeps going from bad to worse, as

I'm pretty sure you'll let me know there isn't anything I can do.

5. Sorry to be pessimistic...I just want to get out of Dropbox Hell.

Jay
Dropbox Staff

Hi @Lost_in_, could you follow these steps to leave your team, which is in a locked state, and let me know what happens?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    Lost_in_ Explorer | Level 3
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    Nancy Dropbox Staff
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