I was charged after my free trial renewed
You are informed when signing up for the trial of when the charge dates will be - it is not unexpected, you agree to it when doing the trial.
Refunds are only issued where there is a legal obligation to do so. You can get information on who to contact etc. from https://help.dropbox.com/accounts-billing/payments-billing/refund
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You need to log a ticket following the link I already gave you - as I said, however, the terms of the product that you've agreed to do state that upgrades and none refundable so you may not be able to get it back.
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Once the trial ends you are automatically billed.
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