I wasn't able to use my Dropbox subscription - can I get a refund for my payments?

[Kalig]

I want to share my experience with Dropbox over the past year, and it’s been nothing short of a nightmare. I paid for a 12-month subscription, expecting reliable cloud storage for my files. However, every time I tried to access the service, I was greeted with messages claiming it wasn’t available.

Each time, I had to jump through hoops, proving my membership to get my account unblocked, I had to send print screens with the amount charged at my credit card.

To add to the frustration, my account was registered  wrongly, but under the same company's name. Despite numerous requests, Dropbox failed to change it, effectively locking me out of my account for a whole year. Meanwhile, they continued charging me without fail.

When I finally decided to ask for a refund for the months of unusable service, their response shocked me.

First, they suggested I downgrade my account if I didn’t want to be charged again, completely ignoring my request for a refund. Now, to top it off, I can’t even reach their customer service to sort this out.

This whole ordeal has cost me over $1000, and I feel completely helpless. Has anyone else experienced something similar with Dropbox or have any advice on how to recover my money?  I can't not even contact them ! Any guidance would be greatly appreciated at this point.

Kali

[Hannah]

Hi there, @Kalig, and thanks for reaching out to the Dropbox Community.

I'm sorry to hear about your negative experience with us.

I do have some questions, if you don't mind me asking, just so that I can have a full understanding of the situation.

You mentioned that when you tried to use the service, you got a message that it wasn't available; can you please provide some more info on that?

A screenshot of the message would also be really helpful.

Also, when you say that the account was registered wrongly, do you mean that it was created under the wrong email address?

If so, that's not a setting that we can change on our end, but you can change it on your end, if you have access to the account itself.

Lastly, if you can give me the ticket number for your communication with our support team, I would really appreciate it.

Thanks in advance!