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If I pay for my subscription, can my account be deleted due to inactivity?

If I pay for my subscription, can my account be deleted due to inactivity?

NB141
Collaborator | Level 8
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 Just a quickie ...

 

If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?  

 

Regards

 

Edited to say I did a search but didn't find anything apart from this    ...  What to do if you got an inactive account email - Dropbox Help ... 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@NB141 wrote:

If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?


As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

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3 Replies 3

Rich
Super User II
Go to solution

@NB141 wrote:

If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?


As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

NB141
Collaborator | Level 8
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@Rich Thanks

Mark
Super User II
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@NB141 wrote:

@Rich Thanks


One thing just to be aware of is that if thinks like the card expire (expiration date/change of card number/3 digit CVC2 number etc.) you may need to update via the website. If it doesnt get updated payment MAY fail which could cause Dropbox to downgrade you and so your account get removed for inactivity or data deleted due to being over quota. 


 


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