In despair trying to remember my password, I accidentally clicked on New account

[solbergslissepasning]

I´m feeling really stupid, but after I found that all my files was "zero bytes" and not having been active on Dropbox for a while, I tried to log in and accidentally (note to self: do not multi task when doing this!), I managed somehow to create a new account with my old email-address.

This account has none files obviously, and I´m desperate to reset it to my old one.

Is that possible?

NB. My hard drive folder, "Dropbox" does still show all the file names, but with "zero bytes" on them.

[Jay]

Hi @solbergslissepasning, thanks for bringing this to our attention.

If you were able to create an account with the same email address, then it means that the previous account was deleted, or was renamed to another email.

When was the last time you accessed Dropbox prior to now? Was it over 12 months ago?

This will help me to assist further!