Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hey, dropbox deducted the yearly fees from my account but an invoice is nowhere to be found. It used be be in the folder "Abrechnung", but that tells me that there are no current transactions. Can anyone help?
I was charged €120 and no invoice loaded in my billing section...I only have one account so cannot understand why
Use the credit card charge lookup tool to identify the account you're being charged for.
Also whilst my account says its basic 2Gb I actually have 12gb storage
You're on the Basic plan which starts at 2GB, but you can earn much more. You likely earned some referrals or other type of bonus space.
Sadly the only information i have is the following db.tt/cchelp there is no 12 Alpha numeric code
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
For more info on available support options for your Dropbox plan, see this article.
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