Invoice not available

[Maria76]

Hey, dropbox deducted the yearly fees from my account but an invoice is nowhere to be found. It used be be in the folder "Abrechnung", but that tells me that there are no current transactions. Can anyone help?

[Rich]

---

@Maria76 wrote:

Hey, dropbox deducted the yearly fees from my account but an invoice is nowhere to be found.

---

The charge should be listed on your Billing page, along with a link to your receipt/invoice. Is it not listed there?

[Maria76]

No, unfortunately not. 

[Hannah]

Hey @Maria76, can you check the plan tab of your account settings, to confirm that you're signed in to your paid account?

[Trevor3sixty]

I have the same problem ....I was charged €120 and no invoice loaded in my billing section...I only have one account so cannot understand why

[Trevor3sixty]

Also whilst my account says its basic 2Gb I actually have 12gb storage 

[Rich]

---

@Trevor3sixty wrote:

I was charged €120 and no invoice loaded in my billing section...I only have one account so cannot understand why

---

Use the credit card charge lookup tool to identify the account you're being charged for.

---

Also whilst my account says its basic 2Gb I actually have 12gb storage

---

You're on the Basic plan which starts at 2GB, but you can earn much more. You likely earned some referrals or other type of bonus space.

[Trevor3sixty]

Sadly the only information i have is the following db.tt/cchelp there is no 12 Alpha numeric code

[Rich]

---

@Trevor3sixty wrote:

Sadly the only information i have is the following db.tt/cchelp there is no 12 Alpha numeric code

---

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues